Noor-E-Gul

Shipping Policy

Thank you for shopping with us! Here is everything you need to know about how we get your items to you:

•  Processing Time: All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.
• Domestic Shipping Rates & Delivery: Standard shipping is Free for all orders. Once shipped, delivery typically takes 3–7 business days depending on your location.
• International Shipping: We ship worldwide! International shipping is a paid service, and the shipping fee will be automatically calculated at checkout based on your delivery address and country. Delivery times for international orders typically range from 7–15 business days.
•  Customs, Duties & Taxes: For international orders, any customs duties, taxes, or import fees levied by your country are the responsibility of the customer and must be paid upon delivery.
•  Tracking Your Order: You will receive a shipment confirmation email with a tracking number as soon as your order ships. You can track your package directly through the link provided.

Thank you for shopping with us! We take great pride in the quality of our products and want to ensure a fair and transparent process for all our customers. Please read our policy below regarding defects, wrong items, and sizing.

1. Mandatory Unboxing Video Requirement (Defects or Wrong Items)

We provide a strict 7-day return policy from the date of delivery for items that arrive damaged, defective, or incorrect.

To be eligible for a refund or replacement, you must provide a continuous, unedited unboxing video. Because we verify all items before dispatch, we cannot accept claims without this proof.

Your video must follow these guidelines strictly:

•  Before Opening: Show the unopened package from all sides clearly to the camera to prove it has not been tampered with. The shipping label must be clearly visible.
•  The Unboxing: Open the package completely in front of the camera.
•  No Cuts or Edits: The video must be one single, continuous shot from start to finish. If the video is cut, paused, edited, or the package leaves the camera frame, your claim will be automatically rejected.
•  The Defect: Clearly show the defect, damage, or the incorrect item received in the video.

To report an issue, please email us at [] within 7 days of delivery, attaching your unedited video and your order number.

2. Sizing and Wrong Size Orders

Please note that we do not accept returns, exchanges, or refunds for wrong sizes ordered by the customer.

•  We provide a highly detailed size chart on every product page to help you find the perfect fit.
•  It is the customer's responsibility to review these measurements thoroughly before finalizing an order.
•  If you ordered a size and it does not fit, it cannot be returned or exchanged.

3. General Return Conditions

•  Items must be in the same condition that you received them: unworn, unwashed, unused, with tags attached, and in their original packaging.
•  Any item reported after 7 days of delivery will not be eligible for a return or refund under any circumstances.